FAQ
The questions our customers actually ask — about compatibility between 3300 and 3500 hardware, spare storage, shipping, warranty, and how to get a part identified from a photo. Answers are kept short and practical, and new questions are added as they come in.
Don’t see your question? Send it through the contact form or WhatsApp — the answer usually takes minutes, and good questions join this page.
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Can you help identify a part from a photo of the nameplate?
Yes — nameplate photos are the fastest identification channel we have. Send a sharp photo where the model number, suffixes, and any serial or date codes are readable (a slight angle beats glare from a flash). Our team reads the number, confirms the family and configuration, and answers with the stocked part, its datasheet, and…
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Do you supply cables with factory-attached connectors?
Yes — extension cables are available with factory-terminated FMS/LOC or mini coax connectors, which is the configuration we recommend: factory terminations carry the manufacturer’s crimp specification and keep the calibrated system intact. Field-wired variants exist for legacy installs where the old connector family must be matched on site; when you order, tell us which end…
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What is the difference between a monitor and a transmitter?
A monitor (like the 3500/42M) lives in a protection rack: it drives alarms and trips locally and reports to the DCS. A transmitter (like the 3300/65A) packages the full measurement chain in one loop-powered device and delivers a 4–20 mA signal straight to the PLC — no rack, no trip logic, lower cost. Monitors are…
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How should I store spare 3500 modules?
Three rules: keep them in their ESD packaging until the moment of installation, store them in a dry room-temperature cabinet (not on top of the rack, not next to transformers), and keep the configuration memory intact by avoiding unnecessary handling. Modules do not need periodic powering in storage, but the cabinet should be frost-free and…
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Do you provide invoices and customs documentation for international orders?
Yes — every international shipment travels with a commercial invoice, packing list, and HS-coded export papers prepared for smooth clearance. We regularly ship to Europe, the Americas, the Middle East, and Asia, and we know what customs desks ask for. If your broker needs anything specific — origin statements, particular invoice wording, consignee details —…
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What information should I include in my inquiry for fastest service?
Three things make an inquiry answerable within hours: (1) the part number exactly as on the nameplate, including suffixes; (2) the machine or system it belongs to (e.g. 3500 rack monitor slot, 3300 XL channel); (3) your quantity and required date. Photos of the nameplate or the module faceplate close any remaining gaps. Anything more…
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Can I mix 3300 XL probes with an existing 3300 NSv system?
No — 3300 NSv is its own sensor family with its own Proximitor and calibration; NSv probes, cables, and Proximitors form a matched set just like 3300 XL does. The mechanical look is similar, which is exactly why mix-ups happen at stores level. Check the part number family before re-stocking: XL parts belong to XL…
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Do you test modules before shipping? How?
Yes. Factory-new items ship sealed as they came from Bently Nevada. Tested surplus units go through a functional check: power-up, self-test where the hardware supports it, input simulation or loop check on the relevant channels, and verification against the specification the module was built for. The test level is stated on the quote for every…
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How long is the lead time for out-of-stock modules?
Most of what we quote is in stock and ships within 24 hours. For the minority of items sourced on demand, the quoted lead time depends on the source — typically 2 to 6 weeks for special or obsolete parts — and we state it on the quote before you commit. If your shutdown date…
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What is a keyphasor, and why does my rack need one?
A keyphasor is the once-per-revolution pulse that gives every measurement in the rack a phase reference. With it, the system can sort vibration into orders, track shaft orbit direction, trigger steady snapshots of the waveform, and protect against overspeed reliably. Without a healthy keyphasor the monitors still alarm, but diagnostics degrade — filters and order…
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Need an answer that isn’t here? Send the model number or a nameplate photo — our team replies with availability, price, and the right next step within one business day.